JomNiaga Accounting Policy

You expressly agree and acknowledge that the terms and conditions contained in this Accounting Policy are incorporated within the JomNiaga Client Contract and you expressly acknowledge that you have read this Accounting Policy and agree to comply with and be bound by all of its terms and conditions as a requirement of creating and maintaining an account with JomNiaga.

If at anytime you do not agree with any part of this Accounting Policy, you agree that your sole remedy is to cease any further use of the JomNiaga Services and terminate your account, in which case You agree that any activity that transpired prior to the date of such termination shall be governed in full by this Accounting Policy.

All references to amounts and use of the "RM" sign refer to amounts in Malaysian Ringgit.

Payment Frequency and Pay Period End Time

All payments are processed once every two weeks (each a "Payment Frequency"). Pay periods end at 12:00:00 a.m. (GMT+8) every other Monday.

Payment Distribution

Payments are always sent on the Wednesday two weeks after period-end. If Wednesday occurs on a Malaysian public holiday, the payment will be sent on the following working day. Each check payment is charged RM5.00.

Paper checks over RM5,000 are sent at our expense by express courier wherever possible. All other checks are sent via regular registered mail.

Direct Bank Transfer

JomNiaga offers direct deposit of your JomNiaga account payment to Malaysian bank accounts only. At the moment you can only request for direct bank transfer if you have a valid Maybank account. Direct deposits may take 1-3 business days to reach your account, although many direct deposits are received on the same day that we send them. Each bank transfer is charged RM2.

Payment Change Deadlines

All changes to payment details, including address or payee changes, and changes between payment methods, must be made before the applicable deadline for each pay period. Specifically, changes must be complete before settlement is run, which occurs at 2 p.m. (GMT+8) Tuesday, one week after a pay period ends.

Payment Threshold

The "Payment Threshold" is a predetermined minimum amount of money you must have in your account before we make a payment. The minimum payment threshold depends on the payment method you've selected at the time our settlement process runs. We hold your payment until your payable balance reaches this amount.

You may also manually modify your Payment Threshold amount if you prefer higher lump sum payments.

Standard Vendor Fees

JomNiaga fees are standard for all Standard vendors:

PayPal: 6.5% + RM2
All Other Methods: 6.5% + RM1

This fee is applied to the total transaction amount received by JomNiaga, and is paid by the vendor automatically at the time of payment.

Premium Vendor Fees

Premium vendor fees are 30% of any amount paid to affiliates. This fee is automatically deducted from the Premium Vendor's account balance once the transaction is generated, and only for approved transactions.

Returned Sales

As part of our commitment to quality customer service and satisfaction, JomNiaga may approve a return in accordance with our Return and Cancellation Policy. When a sale is returned the customer receives a 100% refund and payouts from that sale are debited back out of the corresponding Vendor and Affiliate accounts.

Revoked Sales

A purchase is revoked if the customer's bank later claims the purchase was unfunded, unauthorized or fraudulent. Revoked sales cost JomNiaga money and harm our reputation as a reliable Product retailer. In these instances, we charge the Vendor RM25 per revoked or charged back sale. JomNiaga reserves the right to charge increased fees per credit card chargeback, up to RM100, if a publisher's products generate in excess of 1% chargebacks in any 90-day period.

These practices can help prevent revoked sales:

Remind customers that they have made a payment to JomNiaga.com. the authorized reseller for your products and services, and not to your bank account.
Remind the customer that your Product brand name will not appear on their credit card statement. Instead they will see the name of payment provider "IPAY88".
Make it very easy for customers to contact you for technical support. Prominently display your e-mail address on the page so that they can write it down. If you have a business phone number, provide them with that too.
Add your customer service e-mail address and customer service phone number (if you have one) within your JomNiaga account, as well, so that JomNiaga can refer customers back to you if they contact us directly.
Let customers know that Product is backed by JomNiaga's guarantee of quality customer service and that JomNiaga will be happy to help them if there is any problem with their purchase

Return Allowance

JomNiaga withholds a fraction from each payment that is credited back to your account after 28 days. These funds are used to manage quality issues that may arise with Products you publish or promote, including delayed refunds or revoked sales. The standard return allowance is 20%. JomNiaga may adjust your return allowance at any time.

Determination of Affiliate

The Affiliate (if any) associated with any JomNiaga sale is determined by an automated customer tracking system. Any decision made by this system is final and not subject to petition or appeal. Though we believe our tracking system to be more fair and accurate than any alternative, we make no representation regarding the ability of the system to track any specific customer, for any specific length of time.

Account Closure

You may close your account at any time. Any pending account payments will be forfeited upon closure of account. To close your account, please use the support center form.

Postal Delays & Reissued Checks

No national postal service is 100% reliable. If your check is significantly delayed you may request that we send you a new check. To issue a new check we have to pay a service fee to the bank network to recall (void) the first check.

A RM20 cancellation charge applies and is deducted from the amount of the newly reissued check. New checks will only be issued on days when regular checks are sent.

JomNiaga must receive the reissue request by the pay period end date in order for the reissue check to be processed at the same time as the payment for that pay period. There are no exceptions to these deadlines. To request that a check be reissued, please use the support center form.

Stale Checks

JomNiaga checks are void after 90 days from the date of issue. Please present your checks to your financial institution promptly. If you present a check after the 90 days your bank may refuse the check. We can issue a new check only if the stale check is in our possession. Please write "VOID" across the check and send it to the following address:

Incomattic Sdn Bhd,
18A-4, Third Floor, Jalan 14/20,
Seksyen 14, 46100 Petaling Jaya,
Selangor, Malaysia.

After we receive the check a new one will be issued on the next payout date.

Stolen Checks

In some countries mail theft is not uncommon. If a check is fraudulently endorsed (deposited by someone other than you) you will need to open a fraud case with our bank. If the bank determines that fraud did occur they will reimburse us the funds. We will then issue a replacement check to you. JomNiaga cannot reissue a check prior to the funds being returned to us or prior to the completion of the investigation by the bank. To receive information on how to open a fraud case with our bank please use the support center form.

Returned Direct Deposits

Payments that are sent via direct deposit that are returned to us due to invalid banking information are re-sent to you via paper check. Additionally, your account payment method will be switched to paper check until you provide accurate banking information. You may contact JomNiaga Accounting to inquire about the details of your returned direct deposits. Please send your request through our support center form with the period ending date, the amount, and your nickname.

Legal Limitations

This document is not a warranty. For more details please consult the JomNiaga Client Contract, which governs this Accounting Policy and of which this Accounting Policy is a fully incorporated part.